Unsure about sending an artwork file to your embroiderer when you can't open the file? If you can't view a high resolution file then send a jpeg with it and include a note saying that the two files should be of the same design.
Wondering if you can "grab" an image from the internet to use as artwork for your embroidery set-up? Unless the logo is very simple the image is likely to be too pixelated to use.
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