While some embroiderers accept customer-provided items, many embroiderers prefer to embroider garments that they purchased. Why is that? Are they concerned about loosing the profit they would gain from selling the garments? Maybe. But, there are other concerns when embroidering clothing that wasn’t designed to be embroidered.
Apparel that wasn’t made to be decorated may have pockets in places that make the garment hard to stabilize for embroidery. Sometimes the material is less flexible and therefore more likely to break a needle. The quality of the item may be so poor that it has a negative effect on the embroidery. The item may be too difficult to hoop or have wrinkles which must be pressed out before it is decorated.
Another concern is the chance of damage to the apparel during the embroidery process. This rarely happens but its possible. If a garment purchased by the embroiderer is ruined, the decorator will replace the item without any cost to their customer. But, when a customer’s item is damaged, the embroider may or may not replace the item depending on their damage policy.